Equisure is committed to providing the highest standards of service. However, we recognise that on occasion things may go wrong. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can investigate and, where possible, put matters right.
You can make a complaint by phone, email, or in writing using the details below:
Write to:
The Complaints Manager
Equisure
231 Elliott Street
Tyldesley
Manchester
England
M29 8DG
Email: info@equisure.uk
Telephone: 08085 010 222
We will acknowledge your complaint promptly and confirm that we are investigating the matter.
Your complaint will be investigated fairly and impartially by a suitably qualified individual who was not directly involved in the matter complained about.
We will assess all relevant information and keep you informed of progress where appropriate.
We aim to resolve complaints as quickly and efficiently as possible.
Within 3 Business Days
If your complaint is resolved to your satisfaction within 3 business days, we will issue a Summary Resolution Communication.
Within 8 Weeks
If the complaint cannot be resolved immediately, we will provide a Final Response Letter within 8 weeks, outlining:
If you are not satisfied with our Final Response, or if 8 weeks have passed since you made your complaint and you have not received a Final Response, you have the right to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service is a free, independent service for resolving disputes between financial services firms and their customers.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Website: https://www.financial-ombudsman.org.uk
Telephone: 0800 023 4567
Equisure is authorised and regulated by the Financial Conduct Authority.
FCA Reference Number: 730866
