At Equisure UK Limited, we are fully committed to the Financial Conduct Authority’s (FCA) Consumer Duty. This means we put our customers’ needs first, ensuring that we deliver good outcomes for everyone we advise.
We adhere to the Consumer Principle: “A firm must act to deliver good outcomes for retail customers.”
We demonstrate this through the following core pillars:
We only recommend products that are suitable for your specific needs. As an independent broker, we review the whole of the market to find solutions that meet your objectives, rather than fitting you into a product that isn’t right for you.
We ensure that the costs of our services and the products we recommend are reasonable and represent fair value. We are transparent about our fees (detailed in our Initial Disclosure Document) and any commissions we receive from lenders.
Equity release is a complex product. We are committed to communicating in plain English, avoiding jargon, and ensuring you fully understand the risks and benefits before proceeding. We encourage you to involve family members in the process and take as much time as you need.
We provide ongoing support throughout the application process and beyond. We aim to make it easy for you to contact us, ask questions, or switch products in the future if your needs change.
We recognise that later-life lending often involves customers who may be in vulnerable circumstances, whether due to health, life events (such as bereavement), or financial capability.
We have implemented a Vulnerable Customer Policy to ensure:
If you feel we have not met these standards, or if there is anything we can do to support you better, please let us know. We review our Consumer Duty performance regularly to ensure we are always acting in your best interests.
Equisure UK Limited is an Appointed Representative of Cornerstone Finance Group Ltd, which is authorised and regulated by the Financial Conduct Authority.
